Return Policy: Shortage and damages must be reported within 24 hrs. of receiving merchandise.  No returns/exchanges will be accepted without prior authorization.  No returns/exchanges will be accepted after 72 hours of receiving merchandise. Customer is responsible for all S&H charges.  All returned items will be subject to 15% restocking fee.  We use Recycled boxes. Shipping Policy: Most orders are shipped 2-3 business days after payment has been confirmed.  Shipping time in transit is 7-10 days to most locations.  Most orders are shipped by UPS.  Some small items are shipped by US Mail.  Shortages and damages must be reported within 24 hours of receiving merchandise.  No returns/exchanges will be accepted without prior authorization.  No return/exchanges will be accepted after 72 hours of receiving merchandise.  Customer is responsible for all S&H charges.  All returned items will be subject to 15% restocking fee.  We use Recycled boxes. Cancellation Policy:  Any orders paid with a credit and cancelled prior to being shipped are subject to a 5% cancellation fee.  Any orders cancelled after being shipped and in transit are subject to a 15% restocking fee and customer is responsible for all shipping charges. Thank you for your business.